Frequently Asked Questions

Getting Started

Where can I purchase your products?

Our spray and other products can be found in an increasing number of locations across Canada, including hardware and outdoor gear shops, pharmacies, pet supply shops, natural and organic product shops and, of course, right here in our AtlanTick e-commerce shop!

Please check out our new store locator map! Just click the "WHERE TO BUY" button at the top of the page, then add your location to search for shops nearby. Our network of retailers is ever expanding so we suggest you call ahead to make sure they're carrying the products you're looking for. If you cannot find our products in the shops you would like or expect to, please let the business know you’d like to see AtlanTick on their shelves!

The website doesn't appear to work. How can I make an order?

If you’re having trouble with the website please try switching browsers. We’ve had a bit of trouble with various browsers from time to time and are working to fix this to ensure ordering is as easy as possible. In the meantime we encourage you to order any of our products through Google Chrome, as this browser tends to work best.

You can also check out our Store Locator Map to find the shops carrying Atlantick products nearest you.

The website shows a product out of stock. When will I be able to order?

We are delighted with customers’ response to our products and are working hard to maintain stock, however due to high demand we sometimes require a few days to renew our shelves. If we run out of stock we will renew within days and make inventory announcements through our mailing list (see link below) and on our Facebook page.

We like to give our mailing list subscribers first notice for promotional codes, inventory announcements and other product related news, so feel free to sign up with the link in the footer below - we promise we won't flood your inbox with emails or sell your contact information to any third parties.

Where can I get my tick tested?

Please click here to be redirected to an Official Tick-Testing Lab!

How can I pay for my order?

We accept e-transfer and credit card payments through our website, and you can pay with cash, debit or credit card at any of our retail partner locations.

Tick Attack™ Botanical Insect Repellent

What is Tick Attack™ Botanical Insect Repellent?

Tick Attack™ Botanical Insect Repellent is our 100% effective, natural-ingredient repellent that provides long-lasting protection against ticks and other biting insects. This spray boasts a refreshing scent of lemon eucalyptus and feels good on the skin.

Some other things we love about our Botanical Insect Repellent:

* 5 hours of complete protection time against ticks & up to 6 hours against mosquitoes

* made with natural ingredients - safe for you, safe for the planet

* safe for use by pregnant women

* three year shelf life

* won’t melt plastics (tools, fabrics, gear), as DEET-based products are known to do

How do I apply Tick Attack™ Botanical Insect Repellent?

Apply over clothing and to exposed skin. For best results, spread evenly with your hands to moisten all exposed skin. Do not spray directly on face. To apply to face, dispense on palm of hand and spread on face and neck. Reapply once as needed.

What is the difference between Lemongrass Outdoor Spray and Tick Attack™ Botanical Insect Repellent?

Our Lemongrass Outdoor Spray is our original body spray, which we have had the great pleasure of manufacturing and selling for the last 6 years. As the foundation of our product development, this formulation has proven to be valuable in so many ways and has allowed us to gain the resources and knowledge needed to carry on developing our line of cutting-edge, natural-ingredient products.

Tick Attack™ Botanical Insect Repellent is Atlantick’s newly registered, 100% effective, natural-ingredient repellent that provides long-lasting protection against ticks and other biting insects. The active ingredient in this product is oil of Lemon Eucalyptus, and while it does have a lemony scent the product does not include lemongrass oil and is made with its own unique formula.

How to use AtlanTick Accessories

How do I use a tick remover? Should I twist the tick out?

Our TickPicks do resemble the twisters, but we most definitely do not recommend twisting a tick out. Twisting can cause you to break off the tick’s mouthparts, leaving them embedded in the skin. Using a hot match or smothering the tick with oil are a couple of other popular bad ideas that may lead to an increased chance of disease transmission and infection of the bite site.

The best way to use any tick remover is to choose the one that is the best size (larger one for larger tick, smaller for a smaller tick), and is relatively easy for you to use. We offer multiple tick remover designs so you can find the one that works right for you. Each of our removers is reusable and uses natural leverage and momentum to extract any embedded tick. Please see each product description for specific use instructions.

How does the Lava Band provide protection?

The lava band collar itself is not repellant, but can be sprayed with any of our scented products. The lava beads are super absorbent and soak up the spray, hanging onto the scent for up to two days.

A personal suggestion for the lava beads, put them in a ziplock bag, spray into the bag (this way you don't lose spray to the air), seal the bag and if you can, leave overnight so the spray can soak as much as possible into the lava beads. As soon as you no longer smell the spray on the beads then reapply. The scent will be fairly localized, so we still recommend a full body spray. Reapply scents to the collar as needed.

Other FAQ

Where can I find your ingredients list?

Please visit our ingredients page for details of our AtlanTick Sprays, Signature Blends and Comfort Patches.

https://atlantick.ca/pages/product-ingredients-listing

I’m a Wholesaler and I’m interested in selling your products, can we discuss?

Of course! We are always excited to talk to interested parties. You can visit our Wholesale page for more information www.atlantick.ca/wholesalers or contact us at: admin@atlantick.ca or call us at 902-531-2311.

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