We are happy to offer retailers free display units for the upcoming season! Our counter top display unit can hold 12 x 60ml bottles, while our floor display stand can hold 24 x 60ml and 12 x 240ml bottles. Display strips will hold nine items and can be used with Atlantick TickPicks, Tick Scoops, and Ticklets. These display units will be available at your request (please select on retail order form) and will be shipped out with first orders of the season.
*Please note that there will be an extra shipping cost for the floor display due to its size.
Shipping fees will vary per province, but will include insurance up to $100. We recommend buyers add additional insurance as they are responsible for the goods from the moment they leave the AtlanTick premises. If a buyer decides to add additional insurance we require them to notify us at the time each order is placed.
WHOLESALE RETURNS POLICY
We accept returns on wholesale orders under the following conditions:
- Damaged or Defective Items: If any items in your order arrive damaged or defective, please notify us within 7 days of receipt. Provide photographic evidence of the damage or defect, and we will arrange for a replacement or issue a credit for the affected items.
- Order Discrepancies: If your order contains incorrect items or quantities, please notify us within 7 days of receipt. We will work with you to correct the order and may require the return of incorrect items.
The following situations are not eligible for returns:
- Unsold Products: We do not accept returns for unsold products or overstocked items.
- Return Authorization: To initiate a return, please contact our customer support team and provide your order number, the items you wish to return, and the reason for the return. We will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Return Shipping: The buyer is responsible for return shipping costs unless the return is due to damaged or defective items, or order discrepancies. In these cases, we will provide a prepaid shipping label for the return.
- Restocking Fee: For returns due to reasons other than damaged or defective items or order discrepancies, a 15% restocking fee will be deducted from the refund or credit issued.
- Refunds or Credits: Refunds or credits will be issued within 14 days of receipt and inspection of returned items. Refunds will be processed using the original payment method, while credits can be applied to future orders.
Support and Assistance:
If you need additional support or have any concerns about our products, please reach out to our customer support team. We are always happy to offer assistance, answer questions, and provide promotional materials to help you successfully sell our products.