Wholesale Information
With the launch of our brand new Health Canada approved Tick Attack™ Botanical Insect Repellent, we are gearing up for an exciting and adventurous 2023, and we are so glad to have you onboard! We are excited to work with you and want to ensure that you know everything you need to know about our products in order to sell them successfully and provide optimal customer service.
AtlanTick is a proudly Canadian, indigenous women-owned and operated outdoor and tick-safety product manufacturing company. Rooted in science, innovation and evidence-based product development, AtlanTick offers a line of tick-bite prevention tools developed in partnership with Acadia University and international scientific experts. At AtlanTick, it is our mission to offer safe, natural, effective solutions to help keep people and animals safe from tick bites and the array of debilitating diseases they can spread. Our products are highly effective, environmentally safe, and will not break down plastics used in work and safety tools and fabrics, or camping gear.
We have not increased our pricing since 2018, in part because we know how much the pandemic has caused us all to dig deep to keep our businesses moving forward. Our supply chain and research and development costs have continued to increase, so in 2023 there will be an increase of 5% on all our products. All costs are in $CAD and GST/PST/HST is not included.
Click here to view our full brochure.
To access our pricing and online order form please click here.
DISPLAYS
We are happy to offer retailers free display units for the upcoming season! Our counter top display unit can hold 12 x 60ml bottles, while our floor display stand can hold 24 x 60ml and 12 x 240ml bottles. Display strips will hold nine items and can be used with Atlantick TickPicks, Tick Scoops, and Ticklets. These display units will be available at your request (please select on retail order form) and will be shipped out with first orders of the season.
*Please note that there will be an extra shipping cost for the floor display due to its size.
SHIPPING
Shipping fees will vary per province, but will include insurance up to $100. We recommend buyers add additional insurance as they are responsible for the goods from the moment they leave the AtlanTick premises. If a buyer decides to add additional insurance we require them to notify us at the time each order is placed.
WHOLESALE RETURNS POLICY
Eligible Returns:
We accept returns on wholesale orders under the following conditions:
- Damaged or Defective Items: If any items in your order arrive damaged or defective, please notify us within 7 days of receipt. Provide photographic evidence of the damage or defect, and we will arrange for a replacement or issue a credit for the affected items.
- Order Discrepancies: If your order contains incorrect items or quantities, please notify us within 7 days of receipt. We will work with you to correct the order and may require the return of incorrect items.
Non-Eligible Returns:
The following situations are not eligible for returns:
- Unsold Products: We do not accept returns for unsold products or overstocked items.
Return Process:
- Return Authorization: To initiate a return, please contact our customer support team and provide your order number, the items you wish to return, and the reason for the return. We will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Return Shipping: The buyer is responsible for return shipping costs unless the return is due to damaged or defective items, or order discrepancies. In these cases, we will provide a prepaid shipping label for the return.
- Restocking Fee: For returns due to reasons other than damaged or defective items or order discrepancies, a 15% restocking fee will be deducted from the refund or credit issued.
- Refunds or Credits: Refunds or credits will be issued within 14 days of receipt and inspection of returned items. Refunds will be processed using the original payment method, while credits can be applied to future orders.
Support and Assistance:
If you need additional support or have any concerns about our products, please reach out to our customer support team. We are always happy to offer assistance, answer questions, and provide promotional materials to help you successfully sell our products.
Certifications
